Studio Policies
For CLASSES:
- If child (ren) needs to be absent for a class for any reason, parents must notify The Artist Lab at least 24 hours in advance, by calling, leaving a voice message, text message, or by WeChat.
For CAMPS:
- Please stay home if a member of your household is sick. We can transfer registrations that haven’t started to another day, if that day has room, for any purpose. Communicate with us about child’s illness and we can discuss the cancellation policy allowances.
- Free cancellation up to 72 hours BEFORE the start time.
- If you need to cancel between the 24-hour and 72-hour window, we can refund you with a $10 cancellation fee PER DAY if we process the refund onto the original form of payment; you will still receive a full refund if we refund the amount as account credit, which can be used for future camps or classes.
- If you need to cancel with less than 24 hours’ notice to the start of the day for daily registrants or the start of the week for weekly registrants you will not receive a refund.
- Contact 858-203-8508 or 858-867-0721 if you need to cancel or if you have any questions.
4 visits package: I understand as my child (ren’s) guardian that if I purchase 4 visits package, there will be no make-up class issued no matter the circumstances. Any absences will count as No Show, which will result in deducting classes from the 1 month class package.
10 visits package: I understand as my child (ren’s) guardian that if I purchase the 10 visit package, there will be only 1 makeup classes issued for my 1 absences. These 1 makeup classes will only qualify if I give the Artist Lab San Diego at least 24 hours advance notice that my child(ren) will be absent from class. If I fail to give the Artist Lab San Diego a 24 hour advance notice, there will be no make-up class issued and instead any absences will count as No Show, which will result in deducting classes from the 10 visit package.
20 visits package: I understand as my child (ren’s) guardian that if I purchase the 20 visits package, there will be only 2 makeup classes issued for my 2 absences. These 2 makeup classes will only qualify if I give the Artist Lab San Diego at least 24 hours advance notice that my child(ren) will be absent from class. If I fail to give the Artist Lab San Diego a 24 hour advance notice, there will be no make-up class issued and instead any absences will count as No Show which will result in deducting classes from the 20 visits package.
40 visits package: I understand as my child (ren’s) guardian that if I purchase the 40 visits package, there will be only 5 makeup classes issued for my 5 absences. These 5 makeup classes will only qualify if I give the Artist Lab San Diego at least 24 hours advance notice that my child(ren) will be absent from class. If I fail to give the Artist Lab San Diego a 24 hour advance notice, there will be no make-up class issued and instead any absences will count as No Show, which will result in deducting classes from the 40 visit package.
The makeup classes are only valid for 1 month from the date of issuance.
Switching different Class Types
Switching different types of classes might be available, space permitting, with a $30 Processing fee, at least 48 hours before rescheduled class start date.
Switching Class Time for the Same Type of Class
Switching class time for the same type of class might be available, space permitting, with no Processing fee, at least 48 hours before rescheduled class start date.
All Regular-priced classes can be returned for a refund of class tuition minus the $35 transaction fee within 3 days of purchase.
All regular-priced classes can be returned for partial refund of 80% of class tuition minus $35 transaction fee after 3 days of purchase but before their class package begins.
All Classes and Camps are final sale and cannot be refunded or exchanged, with no exceptions after the first class is in use. All unused classes and hours remaining in the class package are not exchangeable for other classes, camps, or other special events. No price adjustment will be issued for any packages.
All Classes and Camps purchased during the Covid-19 (and it’s variants) pandemic will not be subject to refunds under no circumstances. Instead, Classes and Camps may be put on hold with management’s permission.
The symptoms below qualify for the Artist Lab or their employees or any involved parties to remove child (ren) from the classroom which will result in sending children home early. If child (ren) displays any of these symptoms, parent should not bring them to the Artist Lab San Diego.
- Fever, defined as having a temperature of 100°F or higher taken on the forehead (a child needs to be fever free for a
- Fever AND sore throat, rash, vomiting, diarrhea, earache, irritability, or confusion.
- Frequent scratching of the body or scalp, lice, rash, or any other spots that resemble childhood diseases, including ringworm.
- Is irritable, continuously crying, or requires more attention than we can provide without hurting the health, safety or well-being of the other children in our care.